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Terms of Trading



1.1 The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
1.2 Our quotations lapse after 30 days (unless otherwise stated).
1.3 The price quoted excludes delivery (unless otherwise stated).
1.4 Unless otherwise stated, the price quoted is an illustrative estimate only and the price charged will be our price current at the time of delivery.
1.5 Rates of tax and duties on the goods will be those applying at the time of delivery.
1.6 At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.


2.1 All delivery times quoted are estimates only.
2.2 If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract, however:
2.2.1 you may not cancel if we receive your notice after the goods have been dispatched; and
2.2.2 if you cancel the contract, you can have no further claim against us under that contract.
2.3 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
2.4 We may deliver the goods in instalments. Each instalment is treated as a separate contract.

Delivery and safety

3.1 We may decline to deliver if:
3.1.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
3.1.2 the premises (or the access to them) are unsuitable for our vehicle.


4.1 The goods are at your risk from the time of delivery.
4.2 Delivery takes place either:
4.2.1 at our premises (if you are collecting them or arranging carriage); or
4.2.2 at your premises (if we are arranging carriage).
4.3 You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must write to tell us within five working days of delivery (or the expected delivery time). You must give us (and any carrier) a fair chance to inspect the damaged goods.

Payment terms

5.1 You are to pay us in cash or otherwise in cleared funds on receipt of our pro-forma invoice, unless you have an approved credit account.
5.2 If you have an approved credit account, payment is due no later than 14 days after the date of our invoice unless otherwise agreed in writing.
5.3 If you fail to pay us in full on the due date:
5.3.1 we may suspend or cancel future deliveries;
5.3.2 we may cancel any discount offered to you;
5.3.3 you must pay us interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998
a calculated (on a daily basis) from the date of our invoice until payment;
b compounded on the first day of each month; and
c before and after any judgment (unless a court orders otherwise);
5.3.4 we may claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and
5.3.5 we may recover (under clause 5.7) the cost of taking legal action to make you pay.
5.4 If you have an approved credit account, we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may do any of those at any time without notice.
5.5 You do not have the right to set off any money you may claim from us against anything you may owe us.
5.6 While you owe money to us, we have a lien on any of your property in our possession.
5.7 You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms


6.1 Until you pay all debts you may owe us:
6.1 1 all goods supplied by us remain our property;
6.1.2 you must store them so that they are clearly identifiable as our property;
6.1.3 you must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;
6.1.4 you may use those goods and sell them in the ordinary course of your business, but not if:
a. we revoke that right (by informing you in writing); or
b. you become insolvent.
6.2 You must inform us (in writing) immediately if you become insolvent.
6.3 If your right to use and sell the goods ends you must allow us to remove the goods.
6.4 We have your permission to enter any premises where the goods may be stored:
6.4.1 at any time, to inspect them; and
6.4.2 after your right to use and sell them has ended, to remove them, using reasonable force if necessary.
6.5 Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.
6.6 You are not our agent. You have no authority to make any contract on our behalf or in our name.


7.1 We warrant that the goods:
7.1.1 comply with their description on our acknowledgement of order form; and
7.1.2 are free from material defect at the time of delivery (as long as you comply with clause 7.3).
7.2 We give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
7.3 If you believe that we have delivered goods which are defective in materials or workmanship, you must:
7.3.1 inform us (in writing), with full details, as soon as possible; and
7.3.2 allow us to investigate (we may need access to your premises and product samples).
7.4 If the goods are found to be defective in material or workmanship (following our investigations, and you have complied with those conditions (in clause 7.3) in full, we will (at our option) replace the goods or refund the price.
7.5 We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.
7.6 Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £1,000,000.
7.7 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.
7.8 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.


8.1 If we prepare the goods in accordance with your specifications or instructions, or using your materials:
8.1.1 you must ensure that the specifications or instructions are accurate and that your materials are of good quality;
8.1.2 you must ensure that goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them; and
8.1.3 you must ensure that our use of your specifications, instructions or materials will not result in the infringement of any intellectual property rights of any other person.
8.2 If you have any intellectual property rights over the goods, you agree that you will not enforce those rights in respect of goods you order from us (even if the order is cancelled).
8.3 We reserve the right to make any changes in the specifications of our goods which are necessary to ensure they conform with any applicable safety or other statutory requirements.
8.4 We also reserve the right to make without notice any minor modifications in our specifications we think necessary or desirable.

Return of goods

9.1 We will accept the return of goods from you only:
9.1.1 by prior arrangement (confirmed in writing);
9.1.2 on payment of an agreed handling charge (unless the goods were defective when delivered); and
9.1.3 where the goods are as fit for sale on their return as they were on delivery.

Export terms

10.1 Where the goods are supplied by us to you by way of export from the United Kingdom Clause 10 of these terms applies (except to the extent that it is inconsistent with any written agreement between us).
10.2 The 'Incoterms' of the International Chamber of Commerce which are in force at the time when the contract is made apply to exports, but these terms prevail to the extent that there is any inconsistency.
10.3 Unless otherwise agreed, the goods are supplied ex works Birmingham .
10.4 Where the goods are to be sent by us to you by a route including sea transport we are under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979.
10.5 You are responsible for arranging testing and inspection of the goods at our premises before shipment (unless otherwise agreed). We are not liable for any defect in the goods which would be apparent on inspection unless a claim is made before shipment. We are not liable for any damage during transit.
10.6 We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another State (within the meaning of s.26 (3) (b) Unfair Contract Terms Act 1977).


11.1 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.
11.2 We may suspend or cancel the order, by written notice if:
11.2.1 you fail to pay us any money when due (under the order or otherwise);
11.2.2 you become insolvent;
11.2.3 you fail to honour your obligations under these terms.
11.3 You may not cancel the order unless we agree in writing (and clauses 2.2.2 and 11.1 then apply).

Waiver and variations

12.1 Any waiver or variation of these terms is binding in honour only unless:
12.1.1 made (or recorded) in writing;
12.1.2 signed on behalf of each party; and
12.1.3 expressly stating an intention to vary these terms.
12.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.

Force majeure

13.1 If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.
13.2 Examples of those circumstances include act of God, accident, explosion, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.


14.1 English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
14.2 If you are more than one person, each of you has joint and several obligations under these terms.
14.3 If any of these terms are unenforceable as drafted:
14.3.1 it will not affect the enforceability of any other of these terms; and
14.3.2 if it would be enforceable if amended, it will be treated as so amended.
14.4 We may treat you as insolvent if:
14.4.1 you are unable to pay your debts as they fall due; or
14.4.2 you (or any item of your property) become the subject of:
a. any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy);
b. any application or proposal for any formal insolvency procedure; or
c. any application, procedure or proposal overseas with similar effect or purpose.
14.5 All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.
14.6 Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other"s registered office or principal place of business. All such notices must be signed.
14.7 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.
14.8 The only statements upon which you may rely in making the contract with us, are those made in writing by someone who is our authorised representative and either:
14.8.1 contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or
14.8.2 which expressly state that you may rely on them when entering into the contract.
14.9 Nothing in these terms affects or limits our liability for fraudulent misrepresentation

Whilst every effort is made to ensure that the web site and content are both accurate and error free, Osgood Textiles Ltd recognizes that errors may occur. In the event of such an error, we may attempt what actions we are reasonably able to correct the problem.

Terms for Usage of this website

Osgood Textiles Ltd is a UK based importer and as such considers all sales made via this website to be business-to-business transactions, and therefore the Distance Selling Regulations (2000) do not apply.

Every effort is made to ensure that the information held is accurate. However variations in goods delivered may occur for various reasons including:

1. Colour may not be accurately represented due to errors in the photographic representations, or variations in display settings and apparatus. 1.1 Details of delivered goods may vary due to differences at time of manufacture. This may be due to the image displayed being a 'sample' as received by the original manufacturer, shortages of original materials, or variations on handmade items. In these cases, we will ensure that the quality and style is not compromised. 1.2 Where the goods are provided in 'packs', we describe the usual pack configuration. However, due to availability, this breakdown cannot be guaranteed and small variations may occur.

Placing an order on this website is considered as an 'invitation to treat' only.

As such it is an offer made by the customer and does not constitute a contract agreement. You will be contacted within three business days to confirm the details and agree to the order including any modifications that are required due to changes in stock and/or pricing. For international customers shipping is also agreed upon at this stage. Most orders are dealt with the same working day.

Please see the seperate 'Shipping and Returns' information for further information.

Terms & Conditions for use of the Website

By viewing this web site and/or downloading any content you agree to be bound by the following terms and conditions ("Terms of Service"). If you do not agree to these terms, you must not use this web site.

You agree not to copy, distribute, imitate any of the artwork, content, or other media contained in this web site. Also, you agree to not attempt to reverse engineer, misuse, or damage any part of the web site or the server infrastructure. You may not use any part of this service in a way which may be illegal, either by UK law, or within the jurisdiction where the site is being accessed from. You also hereby acknowledge that Osgood Textiles Ltd owns the Intellectual Property rights to all materials within this web site and any additional content or media provided by Osgood Textiles Ltd, unless otherwise specified.

This site is created and operated by Osgood Textiles Ltd, situated in the UK. Osgood Textiles Ltd, and the management thereof, make no warranty that the material on or available through this site is suitable for use in any other country. If you are accessing from any other country, it is the users responsibility to ensure that they comply with any local laws that may be applicable. You agree to use the site in the manner for which it was intended, and following instructions as and when they are provided.

Use of this site and any services contained therein are at the sole discretion of Osgood Textiles Ltd and its management. Whilst we endeavour to ensure this web site is available at all times, we reserve the right to modify or terminate all or any part of the service at any time, and for any reason, without notice and without liability. We reserve the right to change the terms of service at any time without notice. It is the users responsibility to ensure they have read the terms and conditions that currently apply.

This web site may contain links to other web sites. Osgood Textiles Ltd makes no guarantees, representations, or warranties about those sites or the content therein.

Osgood Textiles Ltd shall comply with all applicable regulations pertaining to Data Protection within the UK. Please refer to the separate Privacy Policy for a description of how we may use any personal data collected.

Osgood Textiles Ltd disclaims any and all responsibility, liability, representations, warranties, or any other terms, express or implied, for the accuracy, legality, operability, availability, merchantability, non-infringement, or completeness of any part of the content upon this site. Furthermore, Osgood Textiles Ltd disclaims any responsibility for any harm, loss, or damage resulting from viewing or downloading any media from this site, or linked to by this site.

Osgood Textiles Ltd make no warranty that this site, any content, or the servers used, are free of viruses or other harmful media. The user assumes all responsibility for any necessary servicing, repair, and/or correction that may result.

This website, and all products, materials, and information provided by Osgood Textiles Ltd, are provided 'As is', with no warranties whatsoever. Under no circumstances will Osgood Textiles Ltd be held liable to any user, for any damages resulting from the use or misuse of the services provided.

You may not transfer or delegate any rights, permissions, or responsibilities as set out in these terms to any other person without express written permission from us.

Some countries may disallow the exclusion of implied warranties, so the above exclusions may not apply.

Any breach of these terms and conditions and you will be personally liable to indemnify us in full for any loss, liability, or costs incurred or arising.

These terms do not affect your statutory rights as a consumer, and these terms and conditions are provided and governed by UK law. Any dispute connected with Osgood Textiles Ltd will be subject to the exclusive jurisdiction of courts of England and Wales.

All content on this site, unless otherwise specified, is copyright Osgood Textiles Ltd, 2008, all rights reserved. Osgood Textiles Ltd and associated logos are trademarks of Osgood Textiles Ltd in the UK and other countries.


If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.

Shipping & Returns

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

We have no minimum order quantity and all you need to do is create yourself a password and enter your details to start ordering. These are then saved for next time you shop with us. Ordering Online with us is safe and secure!

Placing an order on this website does not constitute a contract agreement. You will be contacted within one business day to confirm the details and agree to the order including any modifications that are required due to changes in stock and/or pricing. Most orders are dealt with the same working day


Customers are required to pay in full prior to delivery. Payment by credit/debit card only. When we receive confirmation of this payment your goods will be shipped. Alternatively you may call us and we can process your credit or debit card over the phone. Please note that we manually check each order prior to requesting payment so an overnight delay before receiving Secpay requests may occur if the order is placed at night. This enables us to ensure that all goods are examined and packed, ensuring the appropriate shipping rate is charged, this is vital for international orders.

Please note that our normal working hours are between 10am and 5pm Monday to Friday.


Orders will normally be shipped within one business day of confirmation of payment on the order. For the UK this means an order and payment received prior to noon will usually arrive the following working day. Orders placed and paid for before Friday noon will usually be delivered the following Monday.

Where goods are "made-to-order", out of stock, or other delay occurs an expected delivery date will be given in the order confirmation. All parcels will be "signed for" delivery and will be attempted three times and a calling card left. If goods are not signed for/incorrect delivery information is given. The delivery charge will still stand on the account even if the goods are returned to us.

Thank you for using this site and for taking the time to read our terms and conditions of business.

Privacy Policy


Osgood Textiles Limited (OTL) is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information you share with us.

OTL has established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. In general, you can visit OTL’s Web pages without telling us who you are or revealing any Personal Information about yourself.

OTL strives to comply with all applicable laws around the globe that are designed to protect your privacy.

Cookies and Other Tracking Technologies

Some of our Web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about Web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Web site.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Web site and your Web experience.

We may also analyse information that does not contain Personal Information for trends and statistics.

To protect your privacy, we have adopted the following principles:

  1. Notice
  2. Choice
  3. Security
  4. Access/Accuracy


You may choose whether or not to provide Personal Information to OTL. If you choose not to provide the Personal Information we request, you can still visit most of OTL’s Web site, but you may be unable to access certain options, offers, and services that involve our interaction with you.

If you chose to have a relationship with OTL, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.


Wherever your Personal Information may be held within OTL or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorised access or disclosure.


To the extent that you do provide us with Personal Information, OTL wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the Web, our goal is to provide a means of contacting OSR should you need to update or correct that Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to info@osrinternational.com and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.

Children's Privacy

Osgood Textiles Limited website is a business to business website and thus is not structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age.


We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy online is an evolving area, and the OTL Web site is constantly evolving to meet these demands.

If you have any comments or questions regarding our Online Privacy Policy, please contact us at info@osgood-textiles.co.uk . While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

By using this Web site, you consent to the terms of our Online Privacy Policy and to OTL’s processing of Personal Information for the purposes given above as well as those explained where OTL collects Personal Information on the Web. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.

Refunds & Exchanges

1. Please return any unwanted items to us within 14 days of purchase.
2. All items must be returned in their original packaging, with labels still attached. They must be of excellent re-saleable condition and must not have been worn.
3. Return postage is the customers responsibility. We would advise that you use an insured delivery service as we will not be liable for any lost or damaged parcels.
4. A copy of the receipt should be enclosed in the parcel.
5. Once we receive your returned item, we will credit your account or exchange as instructed.
6. We only offer a credit note or exchange on sale items - no refunds will be given.

This does not affect your statutory rights.